1. Introduction
Welcome to Ditecho ("we", "us", or "our"), operated by Dr. Sujata. We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, and safeguard your information when you visit our website https://ditecho.crystalogistics.in and use our services.
By using our website, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
2.1 Information You Provide
- Contact Form: When you submit our contact form, we collect your name, email address, phone number, and message.
- AI Chat: When you use our AI chatbot, we store your conversation messages to improve our service.
2.2 Automatically Collected Information
- IP Address: For security and fraud prevention purposes.
- Browser Information: Browser type, operating system, and device information.
- Usage Data: Pages visited, time spent, and navigation patterns.
- Cookies: We use session cookies to manage your browsing session.
3. How We Use Your Information
We use the information we collect for the following purposes:
- To respond to your contact form enquiries and provide requested services.
- To power the AI chatbot and provide intelligent responses about our services.
- To improve our website and user experience.
- To send project updates and relevant communications (only when you have engaged us).
- To detect and prevent fraudulent or malicious activity.
- To comply with legal obligations.
4. AI Chatbot & Data Storage
Our website features an AI-powered chatbot integrated with Google Gemini API. When you use the chatbot:
- Your messages are sent to Google's Gemini API for processing.
- Your complete conversation is stored in our secure database for admin review.
- Conversations are associated with an anonymous session ID (not your personal identity).
- Chat data may be used to improve our AI responses.
By using the chatbot, you acknowledge that your messages are processed by Google Gemini. Please review Google's Privacy Policy for information on how they handle data.
5. Cookies
We use the following types of cookies:
- Session Cookies: Essential cookies required for the website to function properly.
- Preference Cookies: To remember your chat session ID across visits.
You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, some parts of our website may not function properly without cookies.
6. Data Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction, including:
- Prepared statements (PDO) to prevent SQL injection.
- Input sanitisation and output encoding.
- Admin panel protected with hashed passwords (bcrypt).
- HTTPS encryption (recommended for production deployment).
7. Data Retention
We retain your personal data only for as long as necessary to fulfil the purposes outlined in this policy:
- Contact Messages: Retained for up to 2 years for business correspondence.
- AI Chat Logs: Retained for up to 1 year for service improvement.
- You may request deletion of your data at any time by contacting us.
8. Third-Party Services
We use the following third-party services that may collect data:
- Google Fonts: Font delivery service.
- Font Awesome: Icon library.
- Google Gemini API: AI chatbot processing.
These services are governed by their respective privacy policies.
9. Your Rights
You have the following rights regarding your personal data:
- Access: Request a copy of the data we hold about you.
- Correction: Request correction of inaccurate data.
- Deletion: Request deletion of your personal data.
- Objection: Object to the processing of your data.
To exercise these rights, please contact us at contact@ditecho.in.
10. Children's Privacy
Our website is not directed to children under the age of 13. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
11. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by updating the "Last updated" date at the top of this page. Continued use of our website after any changes constitutes your acceptance of the new policy.
12. Contact Us
If you have any questions about this Privacy Policy, please contact us: